Help

Good Samaritan support

Start with the walkthrough and FAQ. Email support is at the bottom of this page, and it only appears after you open and mark every FAQ section as read.

Open the app

If you are in crisis

Good Samaritan is not clinical care. If you need immediate help, call or text 988, or call SAMHSA at 1-800-662-4357. Celebrate Recovery is another resource. If you or someone else is in immediate danger, call emergency services.

Tutorial

Using the app from first launch

Good Samaritan is a private Christian stewardship journal. You log giving, acts of kindness, and gratitude to God. It is not clergy, a CPA, a tax advisor, or a counselor.

Sign-in option	When to use it
Sign in with Apple	iPhone (offered next to Google)
Sign in with Google	iPhone, Android, or the web app
Sign in / Create account	Email and password
Reset password	Sends a Firebase link to a real inbox
Continue with guest email	Try the app without linking Google or Apple

1
Sign in (Welcome)
Choose Apple, Google, email and password, or guest email. Google and Apple identities that share the same email become one Good Samaritan account. Apple Hide My Email (privaterelay.appleid.com) is a separate identity unless you later sign in with a matching Google email. Privacy Policy and Terms of Service are linked on this screen.
2
Home hub — “Choose a portal”
This is not a social feed. Nothing you write is posted for other people. The account icon (top left) opens Steward Account: your email, plan status, Privacy / Terms, Sign Out, and Delete Account. One large card: Gratitude Journal. Under Also in your ledger: Giving and Kindness. Worship music at the bottom is an official Spotify embed.
3
Record gratitude
Tap Gratitude Journal, enter a short title (required), optionally add a prayer or reflection, choose a category (Family & Health, Provision & Stewardship, Community & Fellowship, Spiritual Growth, or Daily Mercy), then save. Free accounts can save up to 15 gratitude entries. Pro is unlimited.
4
Log a donation (Giving)
Tap Giving. The toggle at the top switches Giving | Kindness. Tap the gold + button, choose Enter Receipt, then fill in the organization, amount, date, and whether it is a 501(c)(3). On Pro, Upload Document attaches a receipt image or PDF. You can download a ZIP of your files and export a CSV/Excel copy of your giving log. Verify every amount and 501(c)(3) checkbox against your original receipts before any tax use.
5
Log an act of kindness
Tap Kindness (or open Giving and switch the toggle). Tap +, then Log Time for volunteer hours or Log Act for goods shared or an everyday act of mercy. Name the organization or neighbor, add a short description, and save. The Kindness view shows volunteer hours and acts logged. Free accounts can save up to 15 service-log entries.
6
Plans and Restore Purchases
Open Plans from a “limit reached” prompt, or when an unpaid feature asks you to upgrade. On iPhone, digital goods use Apple In-App Purchase only — tap Restore Purchases if you already paid on this Apple ID, and cancel auto-renew in iPhone Settings → your name → Subscriptions. On the web app, purchases use Stripe. Manage or cancel in the Stripe Customer Portal with the Google email on the account. Video Pro and Booster are no longer offered in the paywall; an existing Video Pro subscription still unlocks unlimited logs and documents until you cancel it.
7
Sign out or delete your account
Sign out: Home → account icon → Sign Out. Delete account: Home → account icon → Delete Account. This permanently removes your Good Samaritan data (logs, documents, entitlements) and cannot be undone. Deleting the app account does not cancel an Apple subscription — cancel in iPhone Settings → Apple ID → Subscriptions. After you create a new account, use Restore Purchases to attach an uncancelled Pro or Video Pro plan. Booster is a one-time pack and typically does not restore.

Plan	Logs	Documents + ZIP
Free	15 per category	No
Pro	Unlimited	Yes

Video Pro and Booster are no longer offered in the paywall. An existing Video Pro subscription still unlocks unlimited logs and documents until you cancel it.

Quick map of the screens

Welcome (sign in)
  └── Home hub
        ├── Account icon → plan, Privacy, Terms, Sign Out, Delete Account
        ├── Gratitude Journal → title, reflection, category, save
        ├── Giving → + → Enter Receipt / Upload Document (Pro)
        ├── Kindness → + → Log Time / Log Act
        └── Worship music (Spotify)

FAQ

Common questions

Open Learn more on every question, then check I’ve read this section. Email support stays hidden until you finish the list.

0 of 15 sections read

What is this app for?

Is my journal public?

Which sign-in should I use?

I forgot my password.

Sign in with Apple was cancelled / did nothing.

Where do I find Plans?

Why can’t I upload a receipt photo?

Why did the app ask for location?

I hit a 15-entry limit.

I ran out of log space.

I paid but still see Free.

How do I cancel a subscription?

Can I get a refund in the app?

Does this replace tax software or a CPA?

Is there an age limit?

Email support is locked

Most answers are in the FAQ above. Open each section, then check that you’ve read it. The contact address appears here only after all 15 sections are marked.

0 / 15 complete

Back to the FAQ

Read every FAQ section to unlock email — 0/15

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